Physician Support for routine issues, password resets and accounts unlocks is available 24 hours a day, 7 days a week via the Physician Support Help Desk at 888-252-3424.

Our goal is to provide information, access, and support to our HCA affiliated physicians and their office staff. We understand how important the continuity of patient care is and, with today’s current technologies, we have a variety of options available to you. Click on the following links to receive more information on our services.

hCare Clinician Portal

The hCare Clinician Portal is an electronic access point for physicians to view patient information and clinical data through a user-friendly, intuitive interface. It is the entry point to our electronic health record. After receiving a username and password, you will be able to view clinical information about your patients on-line from any web-based PC or Mac or tablet with a data or wireless connection. Click on the link to log-into the Portal.

Virtual Desktop Infrastructure (VDI)

VDI is an improved way for you to quickly, easily, and securely access the hospital systems from outside the hospital. VDI can accessed from any machine with an internet connection and a web browser. There is no special configuration required on the computer with the exception of an install of a small piece of software called Citrix Receiver. This allows user access to hospital systems to remain virtually unaffected by any updates or configuration changes to their local machines. VDI is part of the hCare Clinician Portal and launches when a user logs into the portal using the hospital issued ¾ and password.

To use the portal, users must download and install Citrix Receiver:

Once Citrix is installed, visit and log in using your Trident hospital ¾ ID username and password.

If you do not have a Trident user ID, click here to access the forms to be filled out and submitted to our Medical Staffing Office.


PatientKeeper is an electronic gateway for a provider to view integrated patient information and clinical data. PatientKeeper streamlines access by reducing the number of sign-ons and provides immediate access to patient data from MEDITECH, EKG images and reports from cardiology and radiology PACS systems - all available through a clean and organized web interface. Providers can access the PatientKeeper Clinician Portal anywhere and anytime they have Internet access through the hCare portal.

Patient Keeper Mobile Access

PatientKeeper is also available as a mobile app that can be loaded onto an approved cellular device or tablet. This provides the ability to view patient’s current clinical data, notes, lab results, imaging reports and any associated diagnostic images right from the palm of their hands anytime that they have a data or cellular connection. To access the Patient Keeper app, you will need a mobile device with wireless access and/or a data, an active Meditech account and a hospital ¾ ID. Please contact a Provider Solutions Specialist, listed below, to schedule a short appointment to set up and train.


iMobile / Mobile Heartbeat uses smartphones to improve clinical workflow and secure team communication. IMobile consolidates clinical communications including alarms and notifications, pertinent patient information and lab data, texting and voice. Through the iMobile app, Providers are able to communicate securely and bi-directionally with a patient’s care team via text or voice. Providers have access to call directly to members of a patient’s care team, patient’s bedside, facility units and referring offices directly from the app without having to search for a phone numbers and receive broadcast alerts regarding hospital events. Providers can also view patients lab results directly from within the app.


The MEDITECH System is a set of fully integrated modules for the key departments and functions of the hospital. Patient Care Inquiry (PCI) offers health care professionals easy access to patient information collected throughout the health care network. We provide access and training on how to utilize Meditech for your patient care needs.

To access the services listed above Providers must complete credentialing and be issued a ¾ through Medical Staff Services. Please complete an SAF Form and fax them to (843) 847-4669.

For assistance with accessing patient data or with Hospital systems please contact a Provider Solutions Specialists listed below.

For routine issues, password changes or account locks, please call the Physician Help Desk at (888) 252-3424. Support is available 24 hours a day, 7 days week.

System and records access is also available to you practice Office Staff to allow for continuum of care. To request access for office staff, please visit for instructions and SAF Forms to be completed and submitted for each user.

Provider Solutions Specialists

Kristy Christie
Provider Solutions Specialist
Trident Medical Center
Work: (843) 847-3435

Marcia Johnson
Provider Solutions Specialist
Summerville Medical Center
Work: (843) 970-5385

Heather Ernest
Manager, Physician Support Services SATL
Work: (843) 847-3106


Picture Archiving and Communication Systems will digitally store and transmit a patient’s medical images to any supported HCA computer connected to the system or via hCare Portal and VDI as described above. You will need an active Meditech account. The user will receive a user id, web address, and training on accessing and utilizing the software.

For PACS access, complete a SAF Form and fax them to (843) 847-4669. This is the same form used to request hCare Access; however, only one needs to be filled out for both.

For routine issues, password changes, account locks or general PACS assistance, please call the Physician Help Desk at (888) 252-3424. Support is available 24 hours a day, 7 days a week.

PACS Administrators

Derek Thurber
Imaging Systems Administrator
Work: (843) 847-3471
Cell: (843) 276-9054