Patient information
We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.
Patient-centered care
We focus on your care. Our teams are committed to giving you high-quality treatment, creating a safe environment and making your family comfortable during your visit with us.
Patient resources
Patient resources
Online Registration
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
Participating insurance plans
We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.
Advance care planning
Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.
Patient rights and responsibilities
We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.
Information and guidance for our patients
We want you to have as much information as possible about the care you'll receive in our hospital and what to expect before, during and after your time with us.
General hours
Main inpatient mental health hospital
Hours: Open 24/7
Live Oak Mental Health Therapy Center - Charleston
Hours: Monday, Tuesday and Thursday from 12:30pm to 3:30pm
Intensive outpatient mental health program
Hours: Monday through Friday from 9:00am to 12:00pm.
Partial hospitalization program (PHP)
Hours: Monday through Friday from 9:00am to 2:00pm
Arranging for our services
We accept referrals from you, your family, psychiatrist, mental health professionals or social service agencies. Our team wants to provide the treatment that fits you best at the time you need it most.
Discharge and aftercare planning
The transition home, back to work or to your community can be daunting. So, we thoroughly plan for your discharge and ongoing recovery. We also educate your loved ones and caregivers in how best to support you.